Refund policy

At Luxissimo, we are dedicated to providing you with high-quality teeth whitening products. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy. Please read this policy carefully to understand the return and refund procedures.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The return request is made within 14 days of the date of purchase.
  • The product is unused, unopened, and in its original packaging.
  • The product is in its original, unaltered condition.
  • You are responsible for all return shipping costs.
  • 15% restocking fee

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at sles@luxissimo.shop within 14 days of receiving your order or call 317-759-3855.
  • Provide your order number and a brief description of the reason for the return.
  • Our customer support team will guide you through the return process.

3. Return Shipping Costs

You are responsible for all return shipping costs. We recommend using a trackable and insured shipping method to ensure that your return is received by us.

4. Refund Process

Upon receiving your returned item and verifying that it meets the eligibility criteria, we will process the refund as follows:

  • We will notify you of the receipt of your return.
  • If your return is approved, a refund will be initiated to your original payment method within [Insert number] business days.

5. Timing of Refunds

The time it takes for your refund to be processed and appear in your account may vary depending on your payment method and financial institution.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened or used teeth whitening products
  • Products returned beyond the specified 14-day return period
  • Products without a valid order number

7. Contact Us

Should you have any questions or require assistance with the return and refund process, please don't hesitate to contact our customer support team at:

sales@luxissimo.shop

8. Changes to this Policy

We reserve the right to update this Return and Refund Policy from time to time to reflect changes in our practices and services. Please visit this page regularly for updates.

9. Consent

By making a purchase from Luxissimo, you agree to adhere to the terms outlined in this Return and Refund Policy.